Cancellation Policy
Booking Appointments & Online Booking
Choosing the correct service is important! Each service is booked with a specific amount of time. If a incorrect service is selected, there may not be enough time to complete your desired results and may include a price increase. In these cases, your appointment may need to be adjusted or rescheduled, and a cancellation / rescheduling fee of 50% of the scheduled service may apply.
Online booking requires card information to be able to book appointments.
If you are unsure which service to book, please contact use before scheduling - we’re happy to help!
Cancellations
If you need to cancel your appointment, we appreciate a minimum of 24 hours notice before your scheduled appointment. Cancellations made with less than 24 hours notice are considered late cancellations and may be subject to 50% of scheduled services.
In some cases, deposits may be required to book.
For bridal party and group reservations, we do require a 48 hour notice of cancellation.
No-Shows
If you do not arrive for your appointment and have not contacted the salon in advance, the appointment is considered a no-show. No-shows are charged a fee equal to 50% of the scheduled services. The fee must be paid before booking future appointments.
Late Arrivals
All appointments have a 15-minute “grace period” that is set aside if you are running a few minutes late. However late arrivals that exceed 15 minutes, may need to be rescheduled and may be considered a no-show which may result in no-show fee.
In some cases with shorter appointments it may require to be rescheduled.
Please always call to check and let your stylist know.
Emergencies
We understand that emergencies can happen. In such cases, please notify us as soon as possible. We will do our best to accommodate and find a suitable solution.